Terms and Conditions

Welcome to Markethub.lk. These Terms and Conditions govern your use of our website and the purchase and sale of products from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transaction.

2. Use of the Website

a. You must be at least 16 years old to use our website or make purchases.

b. You are responsible for maintaining the confidentiality of your account information, including your username and password.

c. You agree to provide accurate and current information during the registration and checkout process.

d. You may not use our website for any unlawful or unauthorized purposes.

3. Product Information and Pricing

a. We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.

b. Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.

c. Health & Wellness Disclaimer: Information on our website regarding our non-medicinal wellness products is for general informational purposes only and is not intended to diagnose, treat, or cure any disease. It is not a substitute for professional medical advice. Please consult a healthcare professional before use.

d. Mobile Accessory Compatibility: It is the customer’s responsibility to ensure any mobile accessory purchased is compatible with their device.

4. Orders and Payments

a. By placing an order on our website, you are making an offer to purchase the selected products.

b. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

c. You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.

d. We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.

5. Shipping and Delivery

a. We will make reasonable efforts to ensure timely shipping and delivery of your orders.

b. Shipping and delivery times provided are estimates and may vary based on your location and other factors.

6. Returns and Refunds

a. Our Returns and Refund Policy, available on our website, forms a part of these Terms and Conditions.

b. In general, returns are accepted within 7 days of receipt for items that are in their original, unopened, and unused condition.

c. Due to hygiene and safety reasons, certain items are not eligible for return, including but not limited to opened wellness products, headphones, earphones, and toys that have been removed from their original sealed packaging. Please review our full policy for details.

7. Intellectual Property

a. All content on our website, including text, graphics, logos, and images, is the property of Markethub.lk or its suppliers and is protected by Sri Lankan and international intellectual property laws.

b. You may not reproduce, distribute, or use any content from our website without our prior written consent.

8. Limitation of Liability

a. In no event shall markethub.lk, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.

b. We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products offered on our website.

9. Governing Law and Jurisdiction

a. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

10. Amendments

We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.