Refund Policy

Thank you for shopping at Markethub.lk. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This policy outlines the conditions and process for returns and refunds.

1. General Return Conditions

You have 7 calendar days from the date you received your item to request a return.

To be eligible for a return, the item must be:

• Unused, undamaged, and in the same condition that you received it.
• In its original, unopened packaging with all seals intact.
• Accompanied by the original receipt or proof of purchase.

2. How to Initiate a Return

Step 1: Contact our customer support team within the 7-day period via email or phone with your Order Number and the reason for the return.

Step 2: Once we verify your request, we will provide you with instructions on how to send the item back to us.

Step 3: Please pack the item securely to prevent any damage during transit.

3. Non-Returnable Items

Due to the nature of our products, certain items are non-returnable and non-refundable for hygiene and safety reasons. These include:

• Health & Wellness Products: Any Ayurvedic or wellness item that has been opened.
• Mobile Accessories: Headphones, earphones, or any accessory that has been removed from its sealed packaging.
• Toys: Any toy that has been opened or removed from its original sealed packaging.
• Gift cards.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery. Please provide your Order Number and a photo of the issue. We will arrange for a replacement or a full refund, including any shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed. Shipping costs from the original purchase are non-refundable.
• For Online Payments (Credit/Debit Card): The refund will be credited back to your original method of payment. This may take 5-10 business days to appear on your statement, depending on your bank.
• For Cash on Delivery (COD) Orders: Since we cannot issue a cash refund, the refund will be processed via a direct bank transfer. You will be required to provide your bank account details for us to process the payment.

6. Exchanges

We do not offer direct exchanges. The fastest and easiest way to receive a different item is to return your original purchase for a refund (as per the policy above) and place a new order for the item you want.

7. Return Shipping

You will be responsible for paying your own shipping costs for returning your item. If the return is due to our error (e.g., you received a defective or incorrect item), we will cover the return shipping cost. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.

8. Contact Us

If you have any questions about our Refund & Return Policy, please don’t hesitate to contact us. We are here to help ensure your shopping experience is a positive one.

Email: [email protected]

Phone: (+94) 777 679 576