Privacy Policy

At Markethub.lk (“we”, “us”, “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Identification Information: Your name, email address, phone number, shipping address, and billing address, which you provide during registration or checkout.

Order Information: Details of the products you purchase and your order history.

Payment Information: Your payment details are securely handled by our trusted third-party payment gateways. We do not store your full credit card or debit card numbers on our servers.

Technical & Browse Information: Your IP address, browser type, device information, and Browse patterns, collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the collected information for the following specific purposes:

To process, fulfill, and deliver your orders.

To communicate with you about your purchases, provide customer support, and respond to your inquiries.

To personalize your shopping experience by showing you relevant products and promotions.

To improve our website, services, and product offerings.

To prevent and detect fraudulent or unauthorized activities.

3. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

Trusted Service Providers: We share necessary information with third-party companies that assist us in our operations. This includes payment gateways to process your payment and courier services to deliver your orders. These providers are contractually obligated to keep your information confidential and secure.

Legal Requirements: We may disclose your information if required by law or in response to a valid legal request from a Sri Lankan law enforcement or government authority.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations (for example, for tax and accounting purposes).

7. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

8. Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]

Phone: (+94) 777 679 576